ionclub Casino & Sportsbook Data Care
This page describes what we collect when you use ionclub and how we keep that data protected. We handle your personal information—email, identity documents, payment details, and betting history—according to Indonesian data-protection principles and our own service commitments.
Our approach is straightforward: we collect only what we need to verify your account, process your deposits and withdrawals, and comply with local regulations. We do not sell your data to third parties. We do not share your betting history with advertisers. We keep your account secure through encryption, regular audits, and staff training.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What We Collect on ionclub
We collect your email address and password when you register. During account verification, we ask for your full name, date of birth, phone number, and a copy of your identity card (KTP, passport, or driver's license). We store these documents securely and do not share them with external parties unless required by law.
When you deposit, we record the payment method you choose—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). We do not store your full card or account numbers; our payment processor handles that encryption. We log the amount, date, and confirmation status so you can review your transaction history.
We track your betting activity—which markets you view, which bets you place, your wins and losses—so we can calculate your account balance and settle your withdrawals. We also log your login times, device type, and IP address for security and fraud prevention.
Your data stays with ionclub
We do not sell your email, betting history, or payment details to marketers, data brokers, or other platforms.
How We Use Your Data
We use your email to send account notifications—login alerts, deposit confirmations, withdrawal status updates, and password-reset links. We use your identity documents to verify that you are who you say you are and that you meet our age and eligibility requirements. This is a legal requirement in most jurisdictions where we operate.
We use your payment information to process your deposits and withdrawals. When you request a withdrawal, our team reviews your account for any pending bets, unusual activity, or compliance flags. This review typically takes 1–3 business days. We do not process subject to verificationly; we verify each one to protect both you and ionclub.
We use your betting and login data to detect fraud, prevent account takeovers, and comply with anti-money-laundering (AML) rules. If we notice suspicious activity—such as rapid login attempts from different countries or unusually large bets—we may freeze your account temporarily and ask you to verify your identity again.
Third-Party Processors
Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and our banking partners) handle your payment data. They are bound by their own privacy policies and data-protection laws. We do not control how they store or use your information, but we choose partners that meet industry security standards.
Our hosting provider stores our servers in data centres outside Indonesia. Your account data may be replicated across multiple servers for backup and disaster recovery. We encrypt data in transit and at rest. We do not share your data with our hosting provider's other customers.
We may use third-party analytics tools to understand how users navigate ionclub—which pages they visit, how long they stay, which devices they use. These tools do not collect your name, email, or betting history; they collect only anonymized, aggregated patterns. You can opt out of analytics by disabling cookies in your browser.
Your Rights
You have the right to access your data. Log into your ionclub account and download your transaction history, account details, and verification documents. You can also email our support team to request a full data export.
You have the right to correct your data. If your name, phone number, or address is wrong, update it in your account settings or contact support. We will verify the change before applying it.
You have the right to delete your account. If you close your ionclub account, we retain your data for 7 years to comply with AML and tax regulations. After that period, we delete it. We cannot delete data sooner because regulators may request it for investigations.
You have the right to object to certain uses of your data. If you do not want to receive marketing emails, unsubscribe from the link in any email. If you do not want us to use your data for analytics, disable cookies. You cannot opt out of essential uses—such as account verification or fraud detection—because those are necessary to operate ionclub.
Cookies and Tracking
We use cookies to keep you logged in, remember your preferences, and track your session. These are essential for ionclub to work. We also use cookies to measure how many users visit each page and which features are most popular. You can disable non-essential cookies in your browser settings without losing access to your account.
We do not use cookies to track you across other websites. We do not sell your browsing data to advertisers. Our cookies expire after 30 days of inactivity, and you can clear them manually at any time.
Security and Breach Response
We encrypt your password using industry-standard algorithms. We do not store your password in plain text. If you forget your password, we send you a reset link via email; you create a new password, and we never see it.
We use two-factor authentication (2FA) to protect your account. When you enable 2FA, you must enter a code from your phone each time you log in from a new device. This prevents someone who steals your password from accessing your account.
We conduct regular security audits and penetration tests. We patch vulnerabilities as soon as we find them. We train our staff on data protection and require them to sign confidentiality agreements.
If we discover a data breach, we will notify you within 72 hours. We will explain what data was compromised, what steps we are taking to secure it, and what you should do (such as change your password). We will also notify relevant regulators as required by law.
Contact ionclub
If you have questions about our privacy practices, want to request your data, or believe your data has been misused, contact our support team. We respond to data-access requests within 14 days. We respond to privacy complaints within 30 days.
Our support team is available in English and Indonesian. You can reach us via email, live chat on ionclub, or through our contact form. We do not charge a fee for data-access requests or privacy inquiries.